1. Right of Withdrawal from a Distance Contract
You have the right to withdraw from the purchase contract without stating a reason, within 14 days of receiving the product, provided the legal requirements for exercising this right are met.
To exercise the right of withdrawal, you may use our standard form or send a clear written statement to office@tepebite.eu.
2. Food Product Specifics
Because the product is a pre-packaged food bar, withdrawal returns are accepted only for unopened products with intact packaging, where the legal conditions for withdrawal from a distance contract are met. If the package is opened or damaged, the return may be refused for hygiene and health-protection reasons, unless the product is defective, incorrect or non-conforming.
3. Return Shipping Costs
For standard withdrawal returns, return-shipping costs are borne by the customer, unless applicable law or the specific case requires otherwise.
In the case of an incorrect, defective or non-conforming product, return-shipping costs are borne by us.
4. Refund
Upon an approved return, we will make every reasonable effort to process the refund within a reasonable time. The refund method depends on the specific case and is agreed individually.
5. Complaints
If you receive an incorrect, damaged, defective or non-conforming product, please contact us at office@tepebite.eu as soon as possible and no later than 14 days after receipt, including:
- Photos of the product and packaging
- Batch/lot number (printed on the packaging)
- Cash/fiscal receipt from Speedy
- Order number (if available)
- Description of the issue
6. How to Request a Return or Complaint
- Send an email to office@tepebite.eu with the subject 'Return' or 'Complaint'.
- Attach the required documents and photos (see section 5).
- We will contact you within 2 working days with instructions.
- Upon an approved return, we will coordinate the return shipment logistics.
Email: office@tepebite.eu
Return address: